Description
In this role, you will be a core technical contributor building models and intelligence layers that power our AI agents, insights engines, and GenAI-enhanced platforms. You’ll develop robust ML pipelines, design evaluators for LLM responses, and embed decision-making intelligence into sales-facing tools. Your work will drive prescriptive analytics, root cause analysis, and agent behavior tuning.
You will do all this by:
- Developing and productionalizing ML models (e.g., forecasting, anomaly detection, attribution, causal inference) used by our AI agents and insights platforms.
Building RCA and recommendation engines that enhance summarization and chatbot capabilities.
Analyzing agent interactions and implementing LLM evaluation pipelines to measure factual accuracy, latency, and user satisfaction.
- Supporting experimentation and A/B testing for new insight types and interaction methods.
- Partnering with AI engineers and PMs to scale features across regions and tools.
- Acting as a data translator, bridging the gap in expertise between technical teams, made up of data analysts, data engineers, software developers, and business partners. Successfully bridging analytics and business, with the ability to speak the language of both.
- Influencing upstream data model design, driving KPI definitions, and developing your own data solutions as needed.
- Establishing a comprehensive roadmap to communicate and manage our commitments and stakeholder expectations while enabling org-wide visibility on progress.
- Building and supporting dashboards and self-service tools (using several platforms) to analyze and present internal and external data.
- Leveraging available AI/ML models across the company and translating those for US-specific needs.