Pre-Sale & Sales Activities:
- Execute on effective technical discovery to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives.
- Contribute to effectively identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer.
- Collaborate with the sales team to progress deals and penetrate accounts, providing technical expertise and insights where necessary.
- Influence evaluation criteria and gain control of evaluations and the evaluation process.
- Create a strategic vision for the customer based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.
Product Implementation & Integration:
- Guide and support customers in deploying our text completion API into their infrastructure.
- Work closely with customers to fine-tune models according to their specific requirements.
- Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience.
- Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
Customer Success & Support:
- Collaborate with Account Executives to ensure that the customer is maximizing the product's potential.
Provide post-deployment support, addressing any issues or challenges that arise promptly.
- Offer recommendations for product optimizations or new features based on customer feedback.
- Develop custom features for customers as needed.