Strategy & Operations, Applied AI - AMER

Applied AI (AAI) is responsible for helping Anthropic's customers go from first contact with Claude to durable, expanding usage — and this team is the strategic and analytical backbone behind that motion. As the Strategy & Operations Business Partner for AAI AMER, you'll work side-by-side with regional field engineering leadership as a deep expert in the business: the metrics, the segments, the deals, and the trends that matter most to driving growth.

This is a high-autonomy, high-trust role. You'll partner directly with senior commercial leaders, build frameworks and operating rhythms, and translate ambiguous strategic questions into clear, actionable recommendations — then help carry those recommendations through to execution. You'll be one of the first people in this function, so you should be energized by building processes and structure from the ground up rather than inheriting them.

Key Responsibilities

• Partner with AAI AMER leadership to build and evolve foundational metrics dashboards, and establish the operating rhythm for ongoing business reviews
• Lead the monthly business review process for your assigned segment(s) — from metric gathering through analysis and synthesis for leadership
• Partner with central Revenue Operations to define and standardize key metrics across segments as the business grows in complexity
• Develop a use case framework grounded in real signal — current CRM data, joining sales calls and pitch clinics, reviewing key customers, and working directly with the AAI team
• Build comprehensive segment analyses and strategy recommendations, identifying quick wins and prioritization frameworks, and help kick off the strategic initiatives that follow from approved recommendations
• Build strong relationships with regional leaders and act as a trusted, embedded thought partner
• Support GTM QBRs and related cross-functional workstreams as needed
• Design and implement improved processes for tracking and reporting on team priorities and strategic initiatives, and represent that work to stakeholders across the company