Pre-Sale & Sales Activities:
- Execute on effective technical discovery with partners to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives
- Help onboard AI Platform and model updates to strategic partner platforms
- Drive enablement at scale across strategic partner technical and sales teams
- Create and update assets for partner enablement portal: technical decks and docs, enablement videos, reference architectures, etc.
- Support partners in identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer.
- Collaborate with the partner and Mistral sales teams to progress deals and penetrate accounts, providing technical expertise and insights where necessary.
- Create a strategic vision for the customer based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.
Product Implementation & Integration:
- Be the “user zero” to crash-test and experiment on newly-deployed models, features and tools in order to proactively document them, suggest fixes and improvements and escalate more in-depth feedback to the engineering teams.
- Help build relevant tooling for quality control of our model deployments on each ☁️ (SDK, availability, scalability)
- Guide and support partners and customers in deploying our text completion API into their infrastructure.
- Work closely with customers and partners to fine-tune models according to their specific requirements.
- Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
Customer & Partner Success & Support:
- Collaborate with Account Executives to ensure that the customer is maximizing the product's potential.
Provide post-deployment support, addressing any issues or challenges that arise promptly.
- Offer recommendations for product optimizations or new features based on customer feedback.
- Develop custom features for customers as needed.